Refund Policy

Last updated: October 13, 2026

Operator: PromptlessPress Technologies Inc. (British Columbia, Canada), operating as Runverra. Contact: hello@runverra.com. Mailing address: 1661 Ontario St, Vancouver, BC V5Y 0C8.

1. Marketplace orders

If you ordered through Upwork or Fiverr, refunds and disputes are governed by that marketplace's rules and resolution process. The rest of this policy applies to direct orders invoiced through Stripe.

2. Before work starts

If you cancel before we start work, we refund the full amount you paid.

3. After work starts

Once work has started, any refund is partial and at our discretion. We consider, for example, how much of the work is done, whether we missed the stated delivery time, and whether the delivery matches the scope on the package page. Where the delivery doesn't match the scope, we first fix it using your revision rounds.

4. What isn't covered

• Changes of mind after delivery when the work matches the stated scope.
• Requests for new scope (see "Revisions" in our Terms of Service).
• Results we never promised, such as rankings, traffic or sales.
• Delays caused by missing files, content or access from you.

5. Deposits

Where a package page states a deposit and a balance, the deposit is paid before work starts and the balance before final handover. Refunds of amounts paid follow sections 2 and 3.

6. How to ask for a refund

Email hello@runverra.com with your order details and the reason. Approved refunds go back to the original payment method through Stripe. Timing for the money to reach you depends on your bank or card provider.

7. Your consumer rights

Nothing in these terms limits any rights you have under applicable consumer protection law.