Runverra Studios

Terms of Service

Last updated: October 13, 2026

1. Who we are

These terms are between you and PromptlessPress Technologies Inc. (British Columbia, Canada), operating as Runverra ("we", "us").

  • Contact: hello@runverra.com
  • Mailing address: 1661 Ontario St, Vancouver, BC V5Y 0C8

2. What these terms cover

These terms apply to services ordered directly from us (invoiced through Stripe). If you order through a marketplace such as Upwork or Fiverr, that platform's terms, escrow and dispute process govern the order and take precedence over these terms where they differ.

3. Packages and scope

Each service is sold as a package. The package page states what is included, the delivery time and the number of revision rounds. That description is the scope of your order. Anything not listed is out of scope.

4. Price and payment

  • The price is the price shown on the package page at the time of your order.
  • Direct orders are invoiced through Stripe once the scope is agreed. Payment is due before work starts.
  • Where a package page states a deposit and a balance, the deposit is paid before work starts and the balance before final handover.
  • Marketplace orders are paid through the platform's own payment and escrow system.

5. Delivery times

Delivery times are in business days, as stated on the package. The clock starts when payment is received and we have everything the package needs from you (for example, your file, content or access). If something you need to supply is late, delivery moves by the same amount.

6. Revisions

  • The number of revision rounds comes from your package.
  • A revision is a change that brings the delivery in line with the stated scope or fixes something we got wrong, within the original brief.
  • New scope is anything beyond the original brief: more files, rows, pages, tools or steps; a different goal; or new content supplied after delivery. New scope is quoted separately before any work starts.

7. AI-assisted work

We use AI tools to help produce our work. A person reviews every delivery before it is sent to you.

8. Your responsibilities

  • You own your data and content, and you confirm you have the rights to share it with us for the job.
  • You never send us passwords. If a package needs access to a tool, access is given by a platform invite you can remove later, or through 1Password filling the login without anyone seeing it.
  • You are responsible for checking the delivery before you use or publish it.

9. How we use your data

We use the data and content you send only to do the job you ordered. Our Privacy Policy explains how we handle personal information.

10. Confidentiality

We keep your files and information confidential. We keep your files only as long as needed for the order and its revisions.

11. No guaranteed results

We deliver the work described in the package. We do not promise outcomes such as search rankings, traffic, sales or savings.

12. Refunds

See our Refund Policy.

13. Limitation of liability

If something goes wrong with an order, our total liability to you for that order is limited to the fees paid for that order. We are not responsible for indirect losses, such as lost profits, lost data or lost business, to the extent the law allows.

14. Governing law

These terms are governed by the laws of British Columbia, Canada.

15. Your consumer rights

Nothing in these terms limits any rights you have under applicable consumer protection law.

16. Changes to these terms

We may update these terms. The version in effect when you place an order applies to that order.

17. Contact

Questions: hello@runverra.com